Refund policy

CIREVON — Return & Refund Policy

Last updated: 15 September 2026

At CIREVON, your satisfaction matters to us. This policy explains how refunds, replacements, and returns work. Because consumer laws differ by country, some rules depend on where your order is delivered — see Your Country's Rules below. Nothing in this policy limits any mandatory consumer rights you have under the law of your country.

Damaged, Defective, or Incorrect Items — All Customers Worldwide

This is our core promise, and it applies to every customer regardless of country.

If your item arrives damaged, defective, or you received the wrong product, contact us at support@cirevon.com within 30 days of delivery and include clear photos of the item and the packaging.

Once reviewed and approved, we will provide a free replacement or a full refund at no cost to you. In most cases we resolve these claims from your photos and do not require you to return the item. If we do ask for the item back, we cover the return shipping.

Choosing the Right Item — Compatibility & Fitment

Our badges and emblems are model- and size-specific. It is your responsibility to select the correct size, model, fitment, variant, and colour before ordering. A detailed size guide and fitment chart is provided on every product page.

Selecting the wrong size, model, fitment, or variant is not a fault or defect. Whether a wrong-choice item can be returned depends on your country (see below). Once an item has been installed or had its adhesive backing removed, it cannot be returned under any circumstances, as it can no longer be resold.

If you are unsure about compatibility, please contact us at support@cirevon.com before ordering and before installing — we're happy to confirm the right part for your vehicle.

Your Country's Rules (Change-of-Mind Returns)

🇺🇸 United States · 🇨🇦 Canada · 🇦🇺 Australia We do not accept change-of-mind returns in these countries. All sales are final except for items that arrive damaged, defective, or incorrect, which are always covered by our worldwide promise above. Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to a remedy for goods that are not of acceptable quality. We are not required to provide a refund or replacement where you simply change your mind.

🇬🇧 United Kingdom Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from delivery to cancel your order for any reason. To cancel, email support@cirevon.com within 14 days of delivery. Items must be returned unused, uninstalled, and in original packaging, and return shipping is paid by you. You also have the right to a remedy for faulty or misdescribed goods under the Consumer Rights Act 2015.

🇪🇺 European Union & Germany Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To do so, notify us at support@cirevon.com within 14 days of delivery. Items must be returned unused, uninstalled, and in original packaging, and the cost of return shipping is your responsibility. Refunds for valid withdrawals are issued within 14 days of us receiving the returned item or your proof of return.

For Returns That Are Accepted (UK & EU change-of-mind, and any approved return)

Eligibility. Items must be unused, uninstalled, in the same condition as received, and in their original, undamaged packaging, complete with all parts and backing.

How to start. Email support@cirevon.com with your order number and reason. We aim to respond within 1 business day with instructions. Do not send anything back before receiving return instructions — unauthorised returns may not be refunded.

Return timeframe. Once approved, the item must be shipped back within 14 days of receiving instructions. Use a tracked service — we cannot refund a return we do not receive.

Assessment. All returns are inspected on arrival. If an item shows signs of use, installation, damage occurring after delivery, or is missing parts or packaging, we may decline the return or reduce the refund to reflect the loss in value.

Refunds. Approved refunds are issued to your original payment method within 5–10 business days (EU withdrawals within 14 days of receipt). Your bank or payment provider may take extra time to display the funds.

Cancellations — All Customers

Orders can be cancelled for a full refund before they are dispatched. Once an order has shipped, the rules above apply.

Incorrect Address & Unclaimed Parcels — All Customers

Please ensure your shipping address is correct at checkout. If a parcel is returned to us due to an incorrect address, a refused delivery, or a failure to collect, any reshipment or return-to-sender costs may be deducted from your refund.